DT Software Logo
 
  Home button About us button Downloads button Links button Contact us button
SpaceClaim  |  KeyShot  |  Food for a PC  |  FAQs
Green line decoration
 
Frequently Asked Questions:

SpaceClaim

- How does an evaluation licence work?
- What is a floating licence?
- How long do floating licences last?
- What is a home user licence?
- How is my academic licence different from a commercial copy of SpaceClaim™?
- How do I receive my software?
- Can I use SpaceClaim on a Mac?
- How do I know if our computers will run SpaceClaim?
- The SpaceClaim Licence delivery email says Software Installer (32-bit), or Software Installer (64-bit) but how do I know which one I should use?
- How are updates to SpaceClaim deployed across a school network?
- Can I open files from different versions of SpaceClaim?



How does an evaluation licence work?
An evaluation licence of SpaceClaim™ is delivered by an email containing a download link and a unique licence code. The download times vary depending on your connection speed; but allow between 5 and 20 minutes to complete the download.  Evaluation licences last for 15 days or 30 days and the time starts from when the e-mail is sent – so it is best not to leave them languishing in your ‘in-box’. Evaluation licences are fully working versions of SpaceClaim™ with nothing missing. So you can design and save your work and even export to a laser cutter or rapid prototyper.

What is a floating licence?
A school's licence has an equal number of ‘home-user’ annual licenses as well as perpetual ‘floating’ licences. If a school has 10, 25, 60 or 100 ‘floating’ licences SpaceClaim can be loaded onto as many computers on the school site as is required. However, SpaceClaim™ will only work on 10, 25, 60 or 100  computers simultaneously. The software sits on the computer’s hard drive but the licence is checked on the school server. If more computers than licences attempt to open then the extra ones are asked to try again when others have finished using it.

How long do floating licences last?
Floating licences are perpetual and will last for as long as the school/college or university system will maintain it. During the first year they have full support and allow the centre to access all the upgrades that occur during the year. Support and upgrades are not provided after the first year without a subscription.

What is a home user licence?
‘Home users’ are students, pupils, staff of the licence holding school, college or university who wish to use the software as part of their teaching or academic study. ‘Home user’ licences last for 12 months and start from the date that the software is sent to the user. They are not upgraded during the year.

How is my academic licence different from a commercial copy of SpaceClaim™?
The design screen and any printout are discreetly watermarked “for academic use only”. This is the only difference between an academic and a commercial licence.

How do I receive my software?
The software is sent to the school via the email address of the nominated contact person (this is often an ICT manager or a head of department/teacher/lecturer) or a specially created email address. Many schools create an address, ie. spaceclaim@myschool.ac.uk for this purpose.

SpaceClaim will be delivered by way of 3 emails:

One email will have the subject “MySpaceClaim.com Account Created” with a serial number.
This should be used by IT staff to enable them to put the floating licence on the school's network.
This email contains the account access details and in your account there will be the details of how you download the floating’ licences for use in your school.
This will be a perpetual licence so the software will run “forever” (i.e. whilst existing technology allows it to) – however updates will automatically download as they are released when SpaceClaim is opened on a school computers until the software subscription expires.

One will have the subject “SpaceClaim Partner Portal License Update”
This email simply informs the school that the ‘home user’ annual licences have been added to the school's ‘portal’.

One will have the subject “SpaceClaim Partner Portal Account
This might be used by the Head of D&T - to enable them to send out the ‘home user’ annual licences to pupils and other staff
This email contains information about how to log in to your partner portal and send out your 'home user' annual licenses.

The full guidance on installing to a network is accessible in the schools MySpaceClaim account however it can also be downloaded here:


Can I use SpaceClaim on a Mac?
Many schools report that they use SpaceClaim successfully on MAC’s running Windows 7 .... however technically SpaceClaim do not support its use on MAC. Apparently it can run but the license information is erased every time the user switches between the Windows OS and the MAC OS. There is a fix for this which can be provided for individual customers.

How do I know if our computers will run SpaceClaim?
The technical specification for SpaceClaim  is:

Operating Systems: 
Microsoft® Windows XP with Service Pack 2 or later
Microsoft® Windows Vista™ or later
Microsoft® Windows 7
SpaceClaim is not supported on virtual platforms (see note below). Intel-based Apple hardware running native Windows using Boot Camp is subject to the same hardware requirements as other Intel-based hardware. 

Video Card: 
Requires Full DirectX® 9c, Shader Model 3.0 hardware support, 64 MB of graphics memory or higher, 32 bits per pixel, 1024x768 minimum resolution. Please ensure that you have the latest graphics driver for your card and that Direct3D Acceleration is enabled (use the 'dxdiag' tool to check this). 

The following commonly used video cards support the above requirements (1): 

Radeon®: 
ATI® Radeon R300, R420, R520, R600, or R700 series. 
Radeon 9x00 cards (9700, 9800, …) or newer
NVIDIA®: 
NVIDIA GeForce® FX, 6, 7, or 8 series. NVIDIA FX5200s or newer
AMD™: 
AMD FireGL™ T2-128 or higher (including the ‘Mobility’ series for laptops)

Video Requirements Diagnostic Tool 
This downloadable tool will automatically check that your video hardware and configuration meets SpaceClaim requirements
  CPU
Pentium® 4 2.0 GHZ or Athlon® 2000+ or faster, 32-bit (x86) or 64-bit (x64) processor 

RAM: 
Minimum: 512MB RAM (32-bit), 1Gb RAM (64-bit) 
Recommended: 2GB RAM or higher, 256MB of graphics memory 

Other: 
2GB of available disk space(2) 
DVD drive(3) 
Microsoft Internet Explorer® 5.5 or higher(4) 
CD drive (only for CD installation) 
2 Button Mouse with Wheel
3D Mouse (3Dconnexion - Optional)

The SpaceClaim Licence delivery email says Software Installer (32-bit), or Software Installer (64-bit) but how do I know which one I should use?
To find this out click on the windows icon at the bottom left hand side of your screen click on Computer

.... then click System Properties. The window that should now open will tell you the system type that your computer has:


How are updates to SpaceClaim deployed across a school network?

  1. Click on the (yellow triangle) updater in the bottom right hand corner of the SpaceClaim screen to update one machine
  2. Copy the MSI  from the address given (C:\ProgramData\SpaceClaim\DownloadedUpdates\1.0.0.0)  and
  3. Deploy this across the network

Can I open files from different versions of SpaceClaim?
Computers with newer versions of SpaceClaim  (i.e. v2012) should always open files produced on older versions (v2011). However just like ‘Office’ products older versions of the software may struggle to open office files produced on newer  versions as the additional functions in a new version usually cannot be understood by an older version.  This can be a problem if students have different versions of SpaceClaim  to that used in school and wish to transport work between home and school computers.  The solution to this would be to save a copy of the work in progress in one of the independent file formats such as STEP (.stp) for transportation.



Top of Page

 
DT Software Ltd.
e enquiries@dtsoftware.co.uk    m 07801 276 425    w www.dtsoftware.co.uk
Company No. 7145059